Refund policy

At PetOuterwear, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a hassle-free return and refund policy.

Returns:
You can return any unused and unworn items within 30 days from the date of purchase for a full refund. To be eligible for a return, the item must be in its original condition and packaging.

Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.

Exchanges:
If you'd prefer to exchange an item for a different size or color, please contact our customer service team, and we’ll guide you through the process.

Return Shipping:
Return shipping costs are covered by the customer, unless the item is defective or incorrect.